Terms of Service

These Terms of Service ("Terms") govern your access to and use of Twy, operated by Velombe ("we", "us", or "our"). By creating an account or using any part of the service, you agree to be bound by these Terms. If you do not agree, do not use Twy.

We may update these Terms from time to time. Continued use of the service after changes are posted constitutes acceptance of the revised Terms.

Twy is an AI-powered note organizer. You submit raw input — text, voice recordings, or images — and our AI assistant ("Twy") processes and organizes it into structured tasks, ideas, and notes. The service is provided via a web application accessible at https://www.heytwy.com and any associated domains.

You must be at least 13 years old to use Twy. If you are between 13 and 18, you confirm that your parent or legal guardian has reviewed and agreed to these Terms on your behalf. By using the service, you represent that you meet these requirements.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at hello@velombe.com if you suspect unauthorized access.

You may not share your account with others or create accounts for the purpose of circumventing usage limits.

You agree not to use Twy to:

• Submit content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable.
• Upload images or materials that infringe third-party intellectual property rights.
• Attempt to reverse-engineer, scrape, or extract data from the service in an automated manner.
• Circumvent or interfere with usage limits, rate limits, or security measures.
• Use the service to process personal data of others without proper authorization.
• Resell or sublicense access to the service without our written consent.

We reserve the right to suspend or terminate accounts that violate these rules without prior notice.

Twy's output is generated by large language models and is provided for organizational and productivity purposes only. We make no guarantees about the accuracy, completeness, or fitness for any specific purpose of AI-generated content. You are solely responsible for reviewing and acting on any output Twy produces.

AI output should not be relied upon as legal, medical, financial, or professional advice.

You retain full ownership of any content you submit to Twy (notes, voice transcripts, images). By submitting content, you grant us a limited, non-exclusive license to process and store it solely for the purpose of providing the service to you.

Voice input is converted to text entirely on your device using your browser's Speech Recognition API. The audio recording itself is never transmitted to or stored by Twy — only the resulting text transcript is submitted.

We do not claim any ownership over your content and will not share it with third parties except as described in our Privacy Policy.

Twy offers a free plan and a paid Pro plan. Plan features and limits are described on our Pricing page. Daily credit limits reset at midnight UTC and do not roll over.

Paid subscriptions are billed in advance on a monthly or annual basis via Stripe. Prices are displayed in USD and are exclusive of any applicable taxes, which you are responsible for.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period — you retain Pro access until then. We do not offer refunds for partial billing periods except where required by applicable law.

Twy, the Twy name, the application design, and all associated software are owned by Velombe and protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or brand assets without our prior written consent.

The service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the service will be uninterrupted, error-free, or that defects will be corrected. We are not responsible for any loss of data due to technical failures.

To the fullest extent permitted by law, Velombe and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the service — including loss of data, loss of profits, or business interruption — even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or related to these Terms or the service will not exceed the amount you paid us in the 12 months preceding the claim, or $10 USD if you have not made any payments.

These Terms are governed by and construed in accordance with applicable law. Any disputes arising under these Terms will be resolved through good-faith negotiation first. If unresolved, disputes will be subject to binding arbitration or the courts of competent jurisdiction.

Questions about these Terms should be directed to: